Cookies & Privacy Policy

Helia ltd respect your privacy and all personal information is stored and processed in accordance with our privacy policy. We will not pass on personal information for any reason apart from organising your holiday. All personal information that is collected and used complies with the Data Protection Act 1998. We use your personal information to enable us and our suppliers to fulfill your bookings and provide you any information you request about our products and services. We do not share your personal information with any third party organisations that are not involved in the arrangements of your holiday.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. Helia Ltd (“We”) are committed to protecting and respecting your privacy.

We may collect and process the following data about you:

• Information that you provide by filling in forms on our site cyclingslovenia.com. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion operated by us or when you report a problem with our site.
• Information that you provide at the time of booking, or subsequently, that may include some or all of the following information relating to you or your group: names, addresses, contact details, passport details, credit/debit card details, payment details, information relating to medical conditions and dietary requirements, emergency contact details, height, clothing and shoe sizes.
• If you contact us, we may keep a record of that correspondence.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Details of transactions you carry out through our site and of the fulfilment of your orders.
• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

• To store information about your preferences, and so allow us to customise our site according to your individual interests.
• To speed up your searches.
• To recognise you when you return to our site.
• To estimate our audience size and usage pattern.
• You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Athough we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We use information held about you in the following ways:

• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To carry out our obligations arising from any contracts entered into between you and us.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To notify you about changes to our service.
• We may also use your data to provide you with information about goods and services which may be of interest to you.
• If you are an existing customer, we will only contact you by electronic means (e-mail) with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new customer, we will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, please let us know.

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property, safety of Helia Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We may disclose our customer list and personal information to a third party who acquires or attempts to acquire all or a substantial part of our company or website.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purpose. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@helia.si. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Table of contents

• What are cookies?
• Why are cookies necessary?
• Why does our website use cookies?
• Disabling cookies
• Types of cookies we use on this website
• Table of cookies used

What are cookies?

Cookies are small files that we place on your computer to improve your user experience. Cookies themselves do not contain any data. You always have the option to accept or reject cookies. Their storage is under the full control of the browser used by the user. Cookies are small files that are sent to and stored on your computer by the websites you visit. They usually contain: the name of the server from which the cookie was sent; the lifetime of the cookie; a value (a unique number). Cookies are stored in the file directory of your web browser. The next time you visit the website, the browser reads the cookie and passes the information to the website or other element that set the cookie.

Why are cookies necessary?

They are essential for providing user-friendly online services. Cookies make the interaction between the web user and the website faster and easier. They help the website to remember the individual’s preferences and experience, saving time and making the browsing experience more efficient and user-friendly.

Some concrete examples of how cookies can be used:

• To improve the user experience of the website, we adjust the display of content to visitors based on past visits.
• To store choices when creating device shortlists and offers and comparing them.
• Keep you logged in on the parts of the website where a login is required.
• To recognise your device (computer, tablet, mobile phone), which allows us to tailor the display of content to your device.
• To monitor visits, which allows us to check the effectiveness of the display of content and the relevance of advertisements and to continuously improve the website.
• They are necessary for the operation of certain services (e.g. online stores and other forms of e-commerce, etc.)

Why does our website use cookies?

Cookies are an important means of keeping content fresh and relevant to the interests and preferences of the individual web user. The reasons for using cookies are based on their characteristics (one of them is to store information about the state of a particular website), cookies help in the provision of various online services (online stores), they help in the collection of various statistics, since only with them can the frequency of visits to a particular website be monitored. Cookies allow the website operator to assess the effectiveness of the design of its website, as well as the relevance of the type and number of advertisements offered to third-party users on its website.

Disabling cookies

You decide whether or not to allow cookies to be stored on your computer. You can control and change your cookie settings using your chosen web browser settings. For information about your cookie settings, please select the web browser you are using.

Chrome
Firefox
Edge
Opera
Safari

Types of cookies we use on this website

The following cookies are used to ensure that all the functions of this website work:

• Cookies for analytical purposes
• A cookie for tracking the itinerary of non-registered users.

Certain content is personalised for a specific user, and analysis of website traffic allows for continuous improvement of the website.

The exact description of each cookie and the time of its placement can be seen in the tables below:

Group 1: Essential cookies

Cookies are text files that recognise your computer on a server. Cookies do not identify the individual user per se, but the computer used to access the website. Essential cookies make a website useful by enabling basic functions such as navigating the site and accessing secure areas of the website. Without these cookies, the website will not function properly.

Group 2: Optional/analytical cookies

Statistics cookies help website owners understand how visitors use the website by collecting and reporting information anonymously.

Group 3: Marketing cookies

These are used to track users through the website. The purpose is to serve advertisements that are relevant and interesting to the individual user.

Table of cookies used